Packages & Addons

Discover Our Packages and Select the Right Fit for All Your Cloud Communication Needs

The Key Features of XLogix Business Solution - UCaas

XLogix Business Solution – UCaaS includes:

  • Flexible UC packages for all use cases.
  • Best-in-class e-Learning capable communication platform
  • Virtual meetings/Lectures will be recorded and saved in a common file directory or available apps like Dropbox to be replayed at a later date.
  • HD Audio & Video conferencing
  • Real-time reporting and monitoring
  • Call recording and monitoring
  • Computer telephony integration
  • Interactive voice response
  • Web Administration
  • Multimedia switch VoIP and PSTN support
  • Self-help (optional with case/call tracking)

The XLogix Voice Plus Package

  • 1 desktop IP-phone + 4 Softphones for each user on same extension
  • HD Voice and Video calling from the softphone + supported IPT
  • Multi-ring capability = ALL devices ring at the same time, ability to transfer active calls from/to any device
  • Call continuity for all connected devices
  • Invite to conference calls
  • Active call transfers from/to other extensions to any device phones/desktop/IP-phones

XLogix UC Plus

  • 1 desktop IP-phone + 4 Softphones for each user on same extension
  • Multi-ring capability = ALL devices ring at the same time, ability to transfer active calls from/to any device
  • Business internal chat rooms, peer-to-peer/breakout rooms chat messaging
  • HD Voice and Video calling + Full Conferencing and Collaboration
  • File and video files sharing
  • User presence and status
  • Use your Microsoft outlook & Google Gsuite to call or chat with your colleagues
  • Invite and schedule conference calls
  • Call continuity across Wi-Fi & cellular
  • Easy to install via Apple iTunes and Google Play stores
  • Conference local call recording via Dropbox!

XLogix CC Basic

  • Softphone extension on the same contact center/service desk computer
  • Increase user productivity with integrated calling, screen sharing and instant messaging
  • Reduce the need for internal reporting of activities with the auto collection of customer
  • Improve lead and customer response times which leads to greater sales and customer satisfaction
  • Gain valuable and actionable insight using key customer interaction metrics
  • Increase productivity and generate higher sales with streamlined communications
  • Promote collaboration and strengthen relationships with customers or colleagues
  • Enhance customer profiles with a deeper view of your customer interactions
  • Ability to record all calls and transcribe 100% of the calls received for up to 120 languages!
  • Easier to analyze all calls received with a powerful key word search amongst all calls.
  • Ability to translate to up to 100 languages!
  • Integration with corporate chat rooms with higher management on contact centers

Xlogix CC Plus

  • Screen capturing for agent’s computers
  • Integration with existing business CRM database, for easier customer identification.
  • Agent Quality Monitoring integration.
  • Outbound Dialer
  • Multi-Level IVR (10 ports)

Package Add-Ons

  • XLogix Speech: (Add to CC Basic) per hour
  • XLogix Screen Capture module: (Add to CC Basic) per agent per month
  • XLogix Visual Voice Mail: (Add to Voice Plus) per user per month
  • XLogix Multi-level IVR: (10 ports) One time fee per customer/school/enterprise
  • XLogix Advanced recording/reporting: (Add to Voice Plus) per user per month
  • XLogix Call accounting & control module: (Add to Voice Plus) per user per month
  • XLogix Agent Quality Mentoring: (Add to CC Basic) per agent per month
  • XLogix Call restriction feature: (Add to Call accounting & control module) per user per month